How to Create Email Templates

Email Templates are used when a form submission triggers a Send Email action. They define:

• The content of the email (subject, body, layout).

• The recipients (who will receive the email).

By creating templates, you ensure that emails sent from forms look professional and follow a consistent government format.

Steps to Create Email Templates

1. Right-click on Email Templates in your form workspace and select Create.

2. From the menu, choose Email Template.

3. Enter a title for your template and complete the Email Settings.
   • Subject

     • Enter the subject line of the email.

     • This is the title that recipients will see in their inbox.

     • Example: Form Submission Confirmation

   • From Email Address

     • Enter the email address that will appear as the sender.

     • This should be an official or authorised email address.

     • Example: no-reply@gov.bn

   • To List

     • Add the main email recipients.

     • You may select:

       • An email field from the form, or

       • A fixed email address (if required).

   • CC List (Optional)

     • Add email addresses that should receive a copy of the email.

     • All CC recipients will be visible to other recipients.

   • BCC List (Optional)

     • Add email addresses that should receive a hidden copy of the email.

     • BCC recipients will not be visible to other recipients.

   • Body

     • Click Add content to compose the email message.

     • You may insert form fields to display the participant’s submitted answers in the email.

     • Use clear and simple language for easy understanding.

   • Use MJML Format

     • Enable this option to use a responsive email layout.

     • This ensures the email displays properly on desktop and mobile devices.

     • Recommended for official and public-facing emails.

4. Under Body, click Add Content and select the block type you want to include:

• • Banner Block – add a visual header banner (e.g., government logo).

  • Image Block – insert images (e.g., official seal, divider).

  • Rich Text Block – add formatted text such as greetings, paragraphs, or links.

  • Button Listing Block – include action buttons (e.g., “View Submission”).

  • Spacer Block – add spacing for a clean layout.

  • Field Value List Block – display form responses dynamically.

5. Arrange the blocks in the desired order to create your email layout.

6. When finished, click Save.

Important Note

• The To List defines the default recipients for the email template.
• Sending emails specifically to form submitters is configured separately under Submit Actions. To set up emails for form submitters, refer to How to Send Email to Submitter.